Refund policy
Our Refund Policy Allows You To Exchange Or Refund:
The Customer Received A Wrong Product
- If a wrong product is delivered to the customer, we will get it picked up for free.
- Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days.
- The product should be unused and the packaging should not be damaged.
- The product should be sealed in its original product packaging.
- All supporting documentation such as receipt of purchase should be dispatched with the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at medishop.pk@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at medishop.pk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Refund / Return / Change of product purchased from medishop.pk will be only catered by medishop.pk team.
If more than 15 business days have passed since we’ve approved your return, please contact us at medishop.pk@gmail.com.
Contact Us
You can contact us if you still need to discuss either by:
Telephone: 0345 3239994
Email: info@medishop.pk